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Key Trends Shaping the Global Contact Center as a Service (CCaaS) Market in 2026 and Beyond

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  QKS Group’s Contact Center as a Service (CCaaS) market delivers an in-depth evaluation of the global CCaaS landscape, highlighting emerging technologies, key market trends, and future growth opportunities. The study is designed to provide actionable intelligence for technology vendors seeking to refine their go-to-market and growth strategies, while also enabling enterprises to effectively evaluate vendor capabilities, competitive differentiation, and overall market positioning. A core component of the research is the detailed competitive assessment powered by QKS Group’s proprietary SPARK Matrix. This framework benchmarks and positions leading CCaaS vendors based on technology excellence and customer impact, offering a clear and data-driven view of vendor performance on a global scale. The SPARK Matrix evaluation covers prominent CCaaS providers including 8x8, Avaya, AWS, Cisco, Content Guru, C-Zentrix, Enghouse Interactive, Exotel, Five9, Genesys, NiCE, Odigo, Puzzel, Spri...
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End-User Experience Management Market Landscape 2026: Key Trends, Vendors, and Growth Opportunities

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  QKS Group’s End-User Experience Management (EUEM) market research delivers an in-depth assessment of the global EUEM landscape, covering emerging technologies, key market dynamics, and the long-term outlook. The study provides actionable intelligence for technology vendors to understand current market realities and refine growth strategies, while helping enterprise buyers evaluate vendor capabilities, competitive differentiation, and overall market positioning. A core component of the research is the competitive benchmarking and vendor assessment conducted through QKS Group’s proprietary SPARK Matrix. This analysis evaluates and positions leading EUEM solution providers with a global footprint, including ControlUp, eG Innovations, Flexxible, HCLSoftware, HP Inc., Ivanti, Lakeside Software, Liquidware, Nanoheal, Nexthink, Omnissa, Progressive Infotech, Riverbed, ServiceNow, Tanium, and TeamViewer. According to Senior Analyst at QKS Group, End-User Experience Management platf...
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Why Intelligent Document Processing Is Becoming a Strategic Priority

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  QKS Group reveals that the Intelligent Document Processing (IDP) market is projected to register significant CAGR growth through 2028, reflecting increasing enterprise demand for automation, risk mitigation, and secure data handling. As organizations expand their global operations, they increasingly collaborate with third-party vendors, suppliers, and contractors to optimize costs, accelerate market entry, improve productivity, and strengthen competitiveness. However, these partnerships require the exchange of large volumes of sensitive information, including personally identifiable information (PII), financial records, contracts, and compliance documents. This growing reliance on external ecosystems significantly heightens the risk of data exposure and breaches. The rapid growth of globalization and digital connectivity has further intensified dependence on third-party service providers for critical functions such as payroll, procurement, compliance management, and fin...
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How End-User Experience Management Improves IT Visibility and Performance Optimization

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  QKS Group defines End-User Experience Management (EUEM) as an IT monitoring platform that evaluates and measures the quality of end-user interactions across workplace technologies. These platforms analyze performance across networks, applications, devices, and other digital tools to ensure employees experience seamless, productive, and efficient technology usage within their work environment. As organizations continue to digitize their operations, employee productivity increasingly depends on the performance of digital tools and IT infrastructure. Applications, networks, cloud platforms, collaboration tools, and endpoint devices form the backbone of the modern workplace. However, when any component underperforms, the impact is immediately felt by employees in the form of slow applications, connectivity disruptions, system crashes, or degraded user experiences. In this environment, End-User Experience Management (EUEM) has emerged as a critical capability for IT leaders. ...
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The QKS Vortex 2026: From Process Automation to Execution Governance

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  The QKS Vortex 2026 – BPM & Process Automation report explores how Business Process Management (BPM) and process automation are transforming as organizations shift from isolated automation projects to enterprise-wide execution governance. As automation technologies, artificial intelligence, and agent-driven systems expand across enterprises, a new challenge emerges: maintaining consistent, transparent, and accountable execution across people, systems, and intelligent agents. The report analyzes the major trends shaping BPM and process automation in 2026 and beyond, highlighting how enterprises are addressing rising operational complexity, regulatory demands, and performance accountability. Developed through original QKS Group research and enriched by insights from BPM practitioners and industry experts, this report offers a forward-looking perspective on how enterprises can restore visibility, control, and trust in increasingly automated environments. What Is the QKS V...
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Inside the Decision Intelligence Platform Market: Trends and Outlook

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  QKS Group’s Decision Intelligence Platform market research provides a comprehensive evaluation of the global market, examining emerging technologies, evolving market dynamics, and the long-term outlook shaping enterprise decision-making. The study delivers strategic insights for technology vendors to better understand competitive realities and refine growth strategies, while enabling enterprise buyers to assess vendor capabilities, differentiation, and overall market positioning. The research features an in-depth competitive landscape assessment and vendor benchmarking using QKS Group’s proprietary SPARK Matrix™. This framework ranks and positions leading Decision Intelligence Platform providers based on technology excellence and customer impact, offering a clear view of vendors with global influence. The analysis covers key players including ACTICO, Aera Technologies, CRIF, Decisions, Experian, FICO, IBM, InRule, Pegasystems, Progress, Provenir, Quantexa, Sapiens, SAS, and TI...
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Inside the SPARK Matrix™: The Global Task Mining Vendor Landscape

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  QKS Group’s Task Mining market research delivers a comprehensive evaluation of the global task mining landscape, covering emerging technology innovations, evolving market dynamics, and future market outlook. The study provides strategic insights for technology vendors to better understand the competitive environment and refine growth strategies, while enabling enterprises to assess vendor capabilities, differentiation, and overall market positioning. The research features an in-depth competitive analysis and vendor benchmarking using QKS Group’s proprietary SPARK Matrix™ framework. The SPARK Matrix™ ranks and positions leading task mining vendors with a strong global presence, based on technology excellence and customer impact. Vendors assessed in this research include ABBYY, Automation Anywhere, Celonis, EdgeVerve, IBM, Microsoft, Nintex, Pegasystems, Skan AI, ServiceNow, and UiPath. According to Principal Industry Analyst at QKS Group, Task Mining has become a critical ca...
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