The Evolution of Order Management: From Traditional to Omnichannel

 


QKS Group (formerly Quadrant Knowledge Solutions) Reveals that an 11.90% CAGR for the U.S. Omnichannel Order Management System Market by 2028

The United States is rapidly emerging as a key growth market for omnichannel order management systems. Driven by widespread digital transformation initiatives and the increasing need for strategic alignment between business and IT, demand for robust omnichannel order management solutions is on the rise.

Businesses are leveraging these platforms to enhance decision-making, optimize processes, and drive innovation. As a result, the U.S. market is experiencing significant adoption, with organizations implementing these systems to streamline operations, boost agility, and maintain a competitive edge in the evolving digital landscape.

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Key Questions Addressed in This Study:

·       What are the current and projected competitive dynamics in the U.S. Omnichannel Order Management System (OMS) market?

·       How will vendors position themselves across customer segments, from SMBs to large enterprises, by 2028?

·       What are the trends in cloud-based versus on-premises OMS solutions in the U.S. market?

·       How do vendors compare in terms of strengths, challenges, and market positioning?

·       What are the market forecasts for key industries adopting OMS solutions?

·       What competitive factors influence the positioning of different vendors in the U.S. market?

Strategic Market Insights

QKS Group defines an Omnichannel Order Management System (OMS) as “a software platform that enables retailers and e-commerce businesses to efficiently manage and orchestrate orders across multiple sales channels, including online marketplaces, brick-and-mortar stores, and mobile applications.

 An omnichannel OMS facilitates order routing and provides integrated visibility of enterprise-wide inventory across warehouses, distribution centers, retail locations, and transit points to ensure seamless order fulfillment. It optimizes inventory management, order processing, and customer interactions across channels, enabling a customer-centric and efficient fulfillment strategy.”

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Vendors Covered:

Aptos, Blue Yonder, Deck Commerce, Deposco, enVista, Fluent Commerce, IBM, Keros Digital, Kibo, Manhattan Associates, Mi9 Retail, OneStock, OneView Commerce, Oracle, Orckestra (mdf commerce), Planet (Proximis), Pulse Commerce, Radial, Salesforce, Softeon, Symphony RetailAI, Tecsys, Unicommerce, and Vinculum Group. 

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