Omnichannel Order Management Systems: Driving Unified Customer Experiences
QKS Group Projects Omnichannel
Order Management System (OMS) Market in Canada to Grow at a CAGR of
11.90% by 2028.
The omnichannel order management system (OMS) market in
Canada is on a steady growth path, with projections indicating a compound
annual growth rate (CAGR) of 11.90% by 2028. This growth is fueled by Canadian
businesses' increasing focus on integrating various sales channels to deliver a
seamless and unified customer experience. The rising adoption of OMS platforms
is a response to evolving consumer expectations and the need for retailers to
remain competitive in a digital-first marketplace.
Organizations across retail and other sectors are
implementing omnichannel OMS solutions to optimize inventory management,
streamline order processing, and enhance customer satisfaction. This trend
underscores the market’s positive trajectory, highlighting a balanced blend of
technology adoption and customer-centric innovation.
Key Questions Addressed in This Study:
What is the current state of competition in the Canadian
Omnichannel Order Management System market, and how is it expected to evolve?
What are the key competitive trends shaping the OMS market
in Canada?
How will vendors position themselves across different
customer segments, from SMBs to large enterprises, by 2028?
How will cloud-based versus on-premises OMS solutions
compare in adoption and vendor strategies by 2028 in Canada?
What are the strengths and challenges faced by OMS vendors
operating in the Canadian market?
Which industries will drive demand for OMS solutions, and
what competitive factors will influence vendor positioning?
Strategic Market Insights
QKS Group defines an Omnichannel
Order Management System (OMS) as a software platform designed to help
retailers and e-commerce businesses manage and coordinate orders across
multiple sales channels—including online platforms, physical stores, and mobile
apps. An omnichannel OMS enables efficient order routing and provides unified
visibility into inventory across warehouses, distribution centers, storefronts,
and transit locations. It ensures smooth coordination of inventory, order
processing, and customer engagement to achieve streamlined, efficient, and customer-focused
order fulfillment.
Vendors Covered:
Aptos, Blue Yonder, Deck Commerce, Deposco, enVista, Fluent
Commerce, IBM, Keros Digital, Kibo, Manhattan Associates, Mi9 Retail, OneStock,
OneView Commerce, Oracle, Orckestra (mdf commerce), Planet (Proximis), Pulse
Commerce, Radial, Salesforce, Softeon, Symphony RetailAI, Tecsys, Unicommerce,
and Vinculum Group.
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